Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (the Digital Services Act) lays down an EU-wide set of rules on delivering digital services and requires us to make available additional information about:
For users accessing Telegram within the European Union, this guide constitutes an integral part of our Terms of Service.
To maintain a safe digital environment for all our users, we restrict the following on our public platform:
All examples are illustrative and non-exhaustive.
To counter abuse of our public platform, we employ a combination of AI-driven and manual moderation for public content, together with processing user reports. We will always favor the least restrictive measure possible to sustain a safe digital environment and decisively address malicious content. While certain limitations may be automatically imposed or lifted, any critical restrictions require approval from a human moderator.
Telegram can temporarily or permanently suspend certain functionality of your account, e.g., your ability to communicate with people that likely don’t know you or to create and participate in public communities. Accounts, bots and communities that engage in impersonation or attempt to defraud other users may be marked with a FAKE or SCAM label, which will be displayed on their public Telegram profile. In case of serious violations, our moderators may block or delete users, bots, posts, channels and groups.
Unless applicable law prevents us, we will notify you of any restrictions applied to your account and guide you on how to possibly remove them. Certain restrictions may be lifted automatically. If we made a mistake, we will lift or update your restriction and inform you accordingly.
Telegram does not use content recommendation algorithms to amplify trending content or suggest more of what you may like. The Global Search feature only shows results that partially or fully match your query, with channels and groups ranked by subscriber count and verified accounts listed first. Search results from your country are prioritized. Upon subscription to a channel or from its info menu, you can view a list of channels similar to the one you are viewing, based on shared subscribers.
To contact Telegram, you can use @EURegulation bot. This bot accepts communications from users as a single point of contact under the Digital Services Act.
You can report content as illegal on this page.
Note that if you report illegal content under the Digital Services Act, you will be prompted to include more details, including your name, contact information and a clear and convincing explanation why the content in question is illegal. We may have to dismiss your report if the information provided by you is insufficient to support it and may suspend the processing of your notices and complaints if you repeatedly submit manifestly unfounded, fraudulent or misleading reports.
Competent authorities of the EU and EU members willing to contact Telegram under the Digital Services Act can obtain the necessary contact details from European Digital Services Representative (EDSR), Telegram's representative pursuant to Article 13 of the Digital Services Act, registered at Avenue Huart Hamoir 71, 1030 Brussels, Belgium. EDSR can be contacted by email [email protected], by phone +32 2 216 19 71 or by post. Requests can be accepted in English and French. If you are not a competent EU or EU member authority, your request will not be processed and you will not get a response.
As of February 2024, Telegram had an estimated average of 41 million monthly active EU users over the preceding 6 months. This is lower than the threshold of 45 million users required for designation as a “very large online platform.”
The number of monthly active users relevant for calculating this threshold is believed to be even lower, since only some of Telegram’s functions may qualify as “online platforms” under the Digital Services Act.